Shipping & Returns

Shipping & Return Policy

Processing Time:

Orders placed before 9:00 AM Pacific Time are typically processed the same day or next business day.
Orders placed after 9:00 AM will be processed within 1–2 business days, excluding major holidays.
Bulk and wholesale orders may require 2–3 business days for processing.
Shipping time estimates from USPS and UPS do not include processing time and are not guaranteed.
Delays due to weather, holidays, carrier volume, or other external factors are beyond our control.

Domestic Shipping:

International Shipping:

Standard international shipping: Estimated delivery within 10–15 business days, pending normal customs clearance.
Priority international shipping: Estimated delivery within 8–12 business days, pending normal customs clearance.

Shipping Carriers:

We ship via USPS and UPS depending on your location and selected shipping method.
All orders ship from within the United States.

Free ground shipping on orders over $50 to the 48 contiguous United States.
Excludes: Hawaii, US Virgin Islands, Puerto Rico, Guam, Canada, bulk pallet orders, and large oversize props or decorations.
Note: We currently do not ship to Washington, D.C.
Oversize or pallet shipments will incur freight charges. Customers will be contacted by email with the freight cost before shipment.

For Next Day, 2nd Day, or 3rd Day Air: Orders placed by 1:00 PM PST (Mon–Fri) will ship the same day. Orders after this time ship the next business day.
Orders requesting Next Day Air on a Friday after 1:00 PM PST will ship on Monday, unless Next Day Saturday AM is selected.

Holiday Closures:

Our office is closed on all major U.S. holidays, including but not limited to:

For exchanges or returns, contact us at sales@masqueradeoasis.com with your order number and name.
Returns must be initiated within 5 days of receiving your order if the item was damaged or not as described.
Sale items are non-refundable.
Refunds will be processed in 1-5 business days upon receiving the return.